Last Updated: May 10th, 2009
The privacy of our visitors to
ImportExportHelp.com is important to us.
Log Files: As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
Types of Information Collected: We collect two types of information from users of the Websites: personally identifiable information described below, and non-personally identifiable information such as information about traffic patterns on the Websites. Personally Identifiable Information ("PII"): This is information that identifies you individually, or can be used to identify or contact you. PII may include your name, address, email address, telephone number, birth date, and billing and credit card information. We may request PII from you when you register for a subscription to one of our electronic newsletters or notification services, or in connection with Products and/or services you purchase on the Websites. In the event that you purchase products of RLC on websites hosted by third parties and linked to the Websites, operators of such websites will collect PII for the purposes of billing you. We collect PII only if you personally submit it to us. You don't have to provide us with this information in order to visit the Websites. However, if you choose to withhold PII, you may not be able to visit some areas.
RLC's Use of Information Collected: In general, we use your information to help understand who uses the Websites and the Products or Services and how they are used, to help improve and personalize your experience of the Websites, and for subscription and other billing purposes, where applicable. We may use your PII to help us respond to your comments or questions, or to send you newsletters, service announcements or updates regarding the Websites and/or our Products or Services, or promotional announcements regarding other products or opportunities we think might be of interest to you. We may also contact you via postal mail, telephone or e-mail regarding these matters, unless you notify us through the opt-out procedure described below that you no longer wish to receive these communications. We may also use your information to perform statistical analyses or to evaluate and improve our Products, Services and our Websites; and we may share your personal information with our affiliates and business successors, technical consultants, third party auditors or other third parties who make the Websites available, enhance its functionality or provide associated services such as billing and/or who deal with you in processing your orders and/or delivering content, products, services and gifts and prizes. Please note that we reserve the right to transfer your PII and other information to our successors in business and purchasers of the Websites' assets.
Non-Personally Identifiable Information ("NPII"): In some cases, we may collect NPII. Examples of this type of information include the type of internet browser you are using, the type of computer operating system application software you are using, peripherals you are using, and the domain name of the website from which you linked to a Website. We use NPII on an aggregated basis to do such things as enhance the operation of the Websites, operate the Websites, and deliver advertising from the Websites. We may share NPII with third parties for advertising, promotional and other purposes.
Disclosure of Information to Third Parties: We may disclose information if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose PII in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, the Websites, or the general public. We may provide NPII to third parties. For example, we might inform third parties regarding the number of unique users to the Websites, the demographic breakdown of users of the Websites, or the activities that users engage in on the Websites. The third parties to which we may provide this (NPII) information may include potential or actual advertisers, providers of advertising services, commercial partners, sponsors, licensees, researchers, and other similar parties including contractors working on the Websites. In addition, we may share your PII (including, to the extent permitted by law, any demographic information you provide to us like zip code, age, gender, marital status, movie preferences, etc.), with certain third parties with whom we do business (including for example, our content providers and clients), so that such third parties may contact you regarding products, services, offers, or other information we think you may find valuable. These third parties may also use the information to generate aggregate reports and market research, or for other purposes. If you would rather not have us share this information with third parties, you may opt out at any time via links on the emails you receive, or contact Ronald L. Coble, Coble International Customer Service Department with a certified letter marked "Privacy-Urgent" to Ronald L. Coble, Coble International Customer Service Department, 1420 Steeplechase Drive, Dover, PA 17315. Make sure you notify us for each account or email address you have left with us.
Information obtained through the Websites may be intermingled with and used in conjunction with information obtained through sources other than the Websites, including both online and offline sources.
Opt-Out Procedures: You have the right to opt out of receiving unsolicited information from the Websites. This opt out messaging will appear at the bottom of every unsolicited email that is sent by the Websites. We also give you the option to remove your information from our database completely. If you no longer wish to use the Websites or to receive any form of unsolicited direct contact from us, whether it is email, discounts, newsletters, or other promotional offers or materials, or want us to delete your PII from our data records (except with respect to billing matters), you may opt out at any time via links on the emails you receive, or contact Coble International Customer Service Department with a certified letter marked "Privacy-Urgent" to Ronald L. Coble, Coble International Customer Service Department, 1420 Steeplechase Drive, Dover, PA 17315. We are not responsible for removing your PII from third party lists or databases of any kind. Please note that we reserve the right to keep any PII or NPII submitted or collected until you delete or modify it, or until we choose to delete it, for business reasons such as obsolescence.
Reviewing or Changing Your Information: In order to ensure that the information we maintain is accurate, we give users the option to change or modify their information previously provided. If you would like to change your information currently in our database, please contact Customer Service, at Coble International Customer Service Department. On the Websites: Use the Customer Service Form. By Email: firstname.lastname@example.org. By Postal Mail: Ronald L. Coble, Coble International Customer Service Department, 1420 Steeplechase Drive, Dover, PA 17315. We are not responsible for updating information contained in third-party lists or databases.
Security: We work to protect the security of your information during transmission, however, it must be noted that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information you transmit via our online services.
Protection for Children: The Websites do not knowingly collect or solicit PII from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe a child has provided us with PII, that child's parent or guardian should contact Coble International Customer Service with a certified letter marked "Privacy-Urgent" to Ronald L. Coble, Coble International Customer Service Department, 1420 Steeplechase Drive, Dover, PA 17315, and indicate therein that you would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database. By subscribing to our subscription database, you represent and warrant that you are over eighteen, and that the birth date information you may submit during the subscription process is accurate.
Your Consent: You may have certain rights under the Communications Act, Federal Trade Commission Act, and other state and federal statutes that may apply, and by accepting these terms you are waiving all of these rights as to collection, use, disclosure and storage of your PII and NPII as described above. You recognize that we are able to offer our services to you at our rates based upon these terms, which are an integral part of our contract for the provision of products and/or services to users, whether in our Websites or outside of them on third party Websites. By using the Websites and/or providing PII and NPII thereto, you also authorize the export of PII to the USA, and its storage and use as specified above. Our headquarters is in the USA in the Commonwealth of Pennsylvania. This policy and our legal obligations hereunder are subject to the laws of the Commonwealth of Pennsylvania, and of the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the Commonwealth of Pennsylvania, County of York.
Governing Law: This policy and the use of this Site are governed by Texas law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: York, Pennsylvania. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: York, Pennsylvania, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Coble International, ImportExportHelp.com and other Websites are controlled, operated and administered entirely within Pennsylvania. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
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